𝐔𝐬𝐞𝐂𝐚𝐬𝐞 3: PAD + GPT: 𝗧𝗶𝘁𝗹𝗲: Find out the category / department name / routing area of service and expedite input queries.

[VJR]

𝗨𝘀𝗲 𝗖𝗮𝘀𝗲 𝟯: 𝗣𝗼𝘄𝗲𝗿 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗗𝗲𝘀𝗸𝘁𝗼𝗽 + 𝗚𝗣𝗧

𝗧𝗶𝘁𝗹𝗲: Find out the category / department name / routing area of service and expedite input queries.

🔹Use it with the "Create text with GPT" action of Power Automate Desktop

Or

🔹Call GPT OpenAI API from Power Automate Desktop

https://powerusers.microsoft.com/t5/Power-Automate-Cookbook/Integrating-ChatGPT-with-Power-Automate-...

𝗦𝗼𝘂𝗿𝗰𝗲: Incoming email body / Ticket description / Any field on any application that is readable by RPA

𝙒𝙤𝙧𝙠𝙛𝙡𝙤𝙬 𝙤𝙛 𝙍𝙋𝘼 𝙗𝙤𝙩:

𝗘𝘅𝗮𝗺𝗽𝗹𝗲:

𝟭. 𝗥𝗣𝗔 𝗯𝗼𝘁: Power Automate Desktop (PAD) reads the above sources using API or via UI interaction

𝟮. 𝗦𝗼𝘂𝗿𝗰𝗲 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝘀 𝗯𝗲𝗹𝗼𝘄 𝘁𝗲𝘅𝘁:
"𝘏𝘦𝘭𝘭𝘰, 𝘐 𝘩𝘢𝘷𝘦 𝘳𝘦𝘤𝘦𝘯𝘵𝘭𝘺 𝘳𝘦𝘤𝘦𝘪𝘷𝘦𝘥 𝘮𝘺 𝘮𝘰𝘯𝘵𝘩𝘭𝘺 𝘪𝘯𝘷𝘰𝘪𝘤𝘦 𝘢𝘯𝘥 𝘯𝘰𝘵𝘪𝘤𝘦𝘥 𝘵𝘩𝘢𝘵 𝘵𝘩𝘦 𝘢𝘮𝘰𝘶𝘯𝘵 𝘤𝘩𝘢𝘳𝘨𝘦𝘥 𝘪𝘴 𝘪𝘯𝘤𝘰𝘳𝘳𝘦𝘤𝘵. 𝘐 𝘩𝘢𝘷𝘦 𝘤𝘩𝘦𝘤𝘬𝘦𝘥 𝘮𝘺 𝘶𝘴𝘢𝘨𝘦 𝘢𝘯𝘥 𝘪𝘵 𝘴𝘦𝘦𝘮𝘴 𝘵𝘩𝘢𝘵 𝘐 𝘩𝘢𝘷𝘦 𝘣𝘦𝘦𝘯 𝘤𝘩𝘢𝘳𝘨𝘦𝘥 𝘧𝘰𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘵𝘩𝘢𝘵 𝘐 𝘩𝘢𝘷𝘦 𝘯𝘰𝘵 𝘶𝘴𝘦𝘥. 𝘊𝘰𝘶𝘭𝘥 𝘺𝘰𝘶 𝘱𝘭𝘦𝘢𝘴𝘦 𝘵𝘢𝘬𝘦 𝘢 𝘭𝘰𝘰𝘬 𝘢𝘵 𝘮𝘺 𝘢𝘤𝘤𝘰𝘶𝘯𝘵 𝘢𝘯𝘥 𝘳𝘦𝘴𝘰𝘭𝘷𝘦 𝘵𝘩𝘪𝘴 𝘪𝘴𝘴𝘶𝘦? 𝘐 𝘸𝘰𝘶𝘭𝘥 𝘢𝘭𝘴𝘰 𝘭𝘪𝘬𝘦 𝘵𝘰 𝘳𝘦𝘤𝘦𝘪𝘷𝘦 𝘢𝘯 𝘶𝘱𝘥𝘢𝘵𝘦𝘥 𝘪𝘯𝘷𝘰𝘪𝘤𝘦 𝘳𝘦𝘧𝘭𝘦𝘤𝘵𝘪𝘯𝘨 𝘵𝘩𝘦 𝘤𝘰𝘳𝘳𝘦𝘤𝘵 𝘤𝘩𝘢𝘳𝘨𝘦𝘴. 𝘛𝘩𝘢𝘯𝘬 𝘺𝘰𝘶 𝘧𝘰𝘳 𝘺𝘰𝘶𝘳 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦."

𝟯. 𝗥𝗣𝗔 𝗯𝗼��:
Sends the above text to ChatGPT suffixed as:
[Give the department name for the above in short]

𝟰. 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗳𝗿𝗼𝗺 𝗖𝗵𝗮𝘁𝗚𝗣𝗧:
Billing Department (attached screenshot)

𝟱. 𝗥𝗣𝗔 𝗕𝗼𝘁:
Can create a ticket in the ticketing system for the appropriate department
𝗼𝗿 forward the email to the email Id of the respective department
𝗼𝗿 a human can validate this and take the appropriate action
𝗼𝗿 all of the above.


⭐𝗔 𝗸𝗲𝘆 𝗽𝗼𝗶𝗻𝘁:
It is vital to know how to send the text to ChatGPT.
In the suffix text for the above example, it is important to mention the keywords as "in short" else ChatGPT responds with a long text.
[Give the department name for the above 𝗶𝗻 𝘀𝗵𝗼𝗿𝘁]
Notice the same in the other screenshots attached.

🔹Attached are some examples that I sent to the API through Power Automate Desktop
🔹You can also mention "category name" in place of department.
[Give the department / 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝘆 𝗻𝗮𝗺𝗲 for the above in short]
One Example attached.