What is the correct way to specify sequentially multiple questions in Copilot?

[Alona_Soroka]

Hi!

I have an issue with Co-pilot running when I have multiple questions specified sequentially. Co-pilot does not go further than the first question.

I assume that after the Question Co-pilot expects me to utilize the answer instead of asking me the next question.

Scenario:

I want to create Customer record in D365 and for it I need to input into my Power Automate flow the next data: Customer Number, Customer Name, Customer group, Currency and Country as those fields are mandatory for customers creation in D365.

How I was trying to cover it in Co-pilot:

1. Created a Topic with a trigger phrase.

2. Created a sequence of questions about what is the: Customer Number, Customer Name, Customer group, Currency and Country and specified the output for those questions as variables.

3. Created a Power Automate flow connector that supposed to consume all the variables.

Current result: Co-pilot is not going further than the first question.

I tried to use Conditions to ask those questions, but it did not work as well.
Also, I tried to collect responses as PromtHistory through the function, for future parsing, but it did not work either.

Could you please suggest any working scenarios in this case? 

[Pavan_Mani_Deep]

Hi @Alona_Soroka 

Does your bot shows any errors?

Blog:https://ecellorscrm.com

Cheers,

PMDY

[Alona_Sorokaa]

Hi Pavan,

Thank you very much for your question!

I found the way to resolve this issue.

The reason was in calling the Action = Power Automate flow directly after asking questions. So, it did not work for me, as Co-pilot was trying to consume the answer from the first question right after it was answered.

The fix - create the Co-pilot Plugin instead of the Power automate flow and use it in the Topic.
After I used the Plugin in my Topic, Co-pilot was able to ask me all the questions and successfully consume them into the Plugin.

Best regards,

Alona

[Pavan_Mani_Deep]

Hi @Alona_Sorokaa 

please mark this thread as closed.

If I have answered your question, please mark your post as Solved.

If you like my response or got a direction forward to proceed, please give it a Thumbs Up. Appreciate your Kudos. You can accept more than one post as a solution.

If you were still facing any issue or challenge, please do let me know so that I can try to check for you. Happy to help you further.

Blog:https://ecellorscrm.com

Cheers,

PMDY