Hello,
Since a little while we get an error when installing the Dynamics 365 app for outlook. Tried in different tenants. Always seems to fail. See screenshots.
Good to know: We have not installed any dynamics modules ( like sales, customer service) in the environments.
Any suggestions are most welcome..
Kr Wouter
Solved! Go to Solution.
Hi
The same issue was discussed in another forum on 7th March so, to investigate, I tried installing it myself in my dev environment which doesn't have any Dynamics modules installed, I also encountered the same error. As I was keeping an eye on the issue, I noticed the next day on 8th March that an update (version 1.2.402) was available so I tried again. Here's what I found:
When an installation was in progress, it showed that it was trying to install two versions (1.2.28.0 and 1.2.402). The first one failed but the 1.2.402 one succeeded. However, overall it still showed as installation failed. (Just as shown in the screenshot in the original post).
Please ignore that error message if the latest version installation succeeds and proceed with the next steps. Go to advance settings of that environment and you'd notice that you're now able to see D365 App for Outlook and you'd be able to continue with the rest of the steps to enable it for your users.
I hope this information helps. Please give it a thumbs up 👍🏻 if you appreciate my efforts.
If my answer helped you resolve your issue then please also mark it as a solution ✅ so that it helps others experiencing the same problem.
Kind regards
Gulshan
Hello!
Has anyone an answer on the issuer?
I dealt with the exact same error, but I can configure the App successfully.
I has had also the exact same issue. 😞
Hi
The same issue was discussed in another forum on 7th March so, to investigate, I tried installing it myself in my dev environment which doesn't have any Dynamics modules installed, I also encountered the same error. As I was keeping an eye on the issue, I noticed the next day on 8th March that an update (version 1.2.402) was available so I tried again. Here's what I found:
When an installation was in progress, it showed that it was trying to install two versions (1.2.28.0 and 1.2.402). The first one failed but the 1.2.402 one succeeded. However, overall it still showed as installation failed. (Just as shown in the screenshot in the original post).
Please ignore that error message if the latest version installation succeeds and proceed with the next steps. Go to advance settings of that environment and you'd notice that you're now able to see D365 App for Outlook and you'd be able to continue with the rest of the steps to enable it for your users.
I hope this information helps. Please give it a thumbs up 👍🏻 if you appreciate my efforts.
If my answer helped you resolve your issue then please also mark it as a solution ✅ so that it helps others experiencing the same problem.
Kind regards
Gulshan
Me too - getting same problem:
AppforOutlookAnchorSolution
Will check if it has actually installed as per solution but needs sorting my Microsoft.
As per solution it does seem to let you progress and add the users. But not ideal.
Thanks Gulshan..
@LaurensM is an exceptional contributor to the Power Platform Community. Super Users like Laurens inspire others through their example, encouragement, and active participation. We are excited to celebrated Laurens as our Super User of the Month for May 2024. Consistent Engagement: He consistently engages with the community by answering forum questions, sharing insights, and providing solutions. Laurens dedication helps other users find answers and overcome challenges. Community Expertise: As a Super User, Laurens plays a crucial role in maintaining a knowledge sharing environment. Always ensuring a positive experience for everyone. Leadership: He shares valuable insights on community growth, engagement, and future trends. Their contributions help shape the Power Platform Community. Congratulations, Laurens Martens, for your outstanding work! Keep inspiring others and making a difference in the community! Keep up the fantastic work!
We are excited to announce our new Copilot Cookbook Gallery in the Copilot Studio Community. We can't wait for you to share your expertise and your experience! Join us for an amazing opportunity where you'll be one of the first to contribute to the Copilot Cookbook—your ultimate guide to mastering Microsoft Copilot. Whether you're seeking inspiration or grappling with a challenge while crafting apps, you probably already know that Copilot Cookbook is your reliable assistant, offering a wealth of tips and tricks at your fingertips--and we want you to add your expertise. What can you "cook" up? Click this link to get started: https://aka.ms/CS_Copilot_Cookbook_Gallery Don't miss out on this exclusive opportunity to be one of the first in the Community to share your app creation journey with Copilot. We'll be announcing a Cookbook Challenge very soon and want to make sure you one of the first "cooks" in the kitchen. Don't miss your moment--start submitting in the Copilot Cookbook Gallery today! Thank you, Engagement Team
We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps. Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Check Out the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community. We can't wait to see what you "cook" up!
It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community. As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn! Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report. Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone. Thank you for helping us keep the community clean and useful!
As we continue to grow and learn together, it's important to reflect on the valuable insights we've shared. For today's #TuesdayTip, we're excited to take a moment to look back at the last 10 tips we've shared in case you missed any or want to revisit them. Thanks for your incredible support for this series--we're so glad it was able to help so many of you navigate your community experience! Getting Started in the Community An overview of everything you need to know about navigating the community on one page! Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Community Ranks and YOU Have you ever wondered how your fellow community members ascend the ranks within our community? We explain everything about ranks and how to achieve points so you can climb up in the rankings! Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Powering Up Your Community Profile Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile. Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Community Blogs--A Great Place to Start There's so much you'll discover in the Community Blogs, and we hope you'll check them out today! Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Unlocking Community Achievements and Earning Badges Across the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. Check out some details on Community badges--and find out more in the detailed link at the end of the article! Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Blogging in the Community Interested in blogging? Everything you need to know on writing blogs in our four communities! Get started blogging across the Power Platform communities today! Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Subscriptions & Notifications We don't want you to miss a thing in the community! Read all about how to subscribe to sections of our forums and how to setup your notifications! Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Getting Started with Private Messages & Macros Do you want to enhance your communication in the Community and streamline your interactions? One of the best ways to do this is to ensure you are using Private Messaging--and the ever-handy macros that are available to you as a Community member! Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Community User Groups Learn everything about being part of, starting, or leading a User Group in the Power Platform Community. Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Update Your Community Profile Today! Keep your community profile up to date which is essential for staying connected and engaged with the community. Community Links: ○ Power Apps ○ Power Automate ○ Power Pages ○ Copilot Studio Thank you for being an integral part of our journey. Here's to many more Tuesday Tips as we pave the way for a brighter, more connected future! As always, watch the News & Announcements for the next set of tips, coming soon!
Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today! https://aka.ms/PowerUp