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Karishma2805998
Helper II
Helper II

On custom website page refresh, the chatbot messages is not getting cleared

On custom website page refresh, in the embedded chatbot from copilot studio, chatbot's messages are not getting cleared and holding all the previous chat flow. How to clear it up?

7 REPLIES 7
remidyon
Copilot Studio
Copilot Studio

Hi @Karishma2805998 

Page refresh does not create a new chatbot session, you have to end the session within your custom implementation (default chatbot canvas does not support clearing the session).

See doc: Add a copilot to mobile and web apps - Microsoft Copilot Studio | Microsoft Learn

amitmitra14
New Member

How to show copilot chat bot as a collapsible window on the bottom right corner?

 

Is there a way to show the chatbot on the bottom right corner and in collapsed mode.

Hi @amitmitra14 

You will have to write your own custom javascript and use the iframe sample here: Configure a copilot for a live or demo website (contains video) - Microsoft Copilot Studio | Microso...

 

You can also check out this documentation page: Add a copilot to mobile and web apps - Microsoft Copilot Studio | Microsoft Learn

amitmitra14
New Member

Thank you for your quick reply.

 

can you please provide sample custom javascript code snippet for us to start with? We are new to this copilot studio.

 

another question, we have a similar bot created through omnichannel and it is providing the embedded code with javascript. Why there are difference between omnichannel and copilt?

Hello @amitmitra14 

If you are new, I recommend you start by reading the documentation: there are plenty of code examples there and on our github repo: microsoft/CopilotStudioSamples (github.com)

 

 

amitmitra14
New Member

another question, we have a similar bot created through omnichannel and it is providing the embedded code with javascript. Why there are difference between omnichannel and copilt?

@amitmitra14 Omnichannel widget support hand off to live chat where Copilot Studio widget is just for chat. 


Copilot studio also provide the integration code sample (in the website channel) - it just does not include the code to minimize / maximize but this is fairly easy to do for any javascript developer during integration.

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